PERSONALISED WEDDING STATIONERY – FREQUENTLY ASKED QUESTIONS

For your peace of mind we have compiled the following list of common queries that may occur when ordering your personalised wedding stationery, if your question isn’t here please get in touch and we’ll be happy to help.

 

What time is your stationery studio open?

We are open Monday to Friday 9am – 5pm, but please email contact us at any time via the contact form. We usually get back to you the same day, but at least by the next working day (Mon-Fri).

 

Are samples personalised?

No, samples are not personalised. You will be sent a pre-printed sample to show you to paper, envelope and print quality. You will also receive a colour swatch card with some samples when there is a colour choice to show you other colours available.

 

When should I order my stationery?

The ordering process from start to finish usually takes between 14 to 21 days. Therefore, we advise you order your invitations four to six months before your wedding day. If you then wish to order on the day products from us (menus, table number, place cards, table plan) these should be ordered approx two months before.

 

Is there a minimum order for the wedding stationery?

For most personalised printed items there is a minimum order of 20; for table numbers the minimum quantity is 8, for table plans and bridesmaid cards the minimum quantity is 1. The minimum quantity for each item is listed on each page. If you need fewer than 20 invites please get in touch as we may be able to help and we can give you a quote.

 

How many invitations should I order?

Remember to add up your invitations per couple/family, rather than per guest. We advise ordering a few extra invitations at the time of initial ordering, just in case of mistakes or if you need to invite other guests at the last minute. This works out much cheaper than having to order the minimum quantity again.

 

How do I personalise my wedding invitations?

Please enter the text you require for Save the Date cards and for Bridesmaid cards on the checkout page in the notes section. If you don’t have it at this time it can be emailed at a later date. Text for invites and other stationery items can be sent separately as a Word or Pages document. Please send us your names, date of your wedding, location, time of the wedding, after ceremony details and RSVP details. The text doesn’t have to be in the same format as the samples, it can be changed to suit your own requirements.

 

Can you print my guests’ names on the invitations?

Yes, we can print these free of charge on either invitations or belly bands. Please supply your guest names in a Word or Pages document with the names per invite in a separate row, separated by commas. For example:

John, Julie and Charlotte
Mum, Dad and Helena
Josh and Susie

If you didn’t select this option and you change your mind please let us know as soon as possible. Before the invites go to print the will be proofed with your guests’ names for you to check spelling and approve.

 

How do I place an order?

Initially we would recommend ordering a sample to get a true feel of the stationery to make sure you are completely happy before you order a whole set. These will be posted within 5 working days, but usually quicker.

Once you’ve received your sample and you would like to proceed with a full order, you can either contact us via email and we will prepare a quote for you, or you can complete the whole transaction through the website.

Please see the how to order page for full details.

 

Can I pay in parts?

Yes, we can accept payment in two stages. Once you’ve decided you’d like to go ahead with your order contact us with the details and we will prepare a quote. This will then detail a 50% deposit payment which will have to be made before any proofing commences. Once the stationery is printed and ready to post an invoice will be emailed to you for final payment. This will need to be made before the items are posted.

 

I’ve ordered but changed my mind, can I cancel?

You can cancel your order within 12 hours of ordering, you will be sent a refund if you have paid. After this time the personalisation will have started.

 

I’ve ordered but made a mistake on the order, what should I do?

Please contact us at orders@polkadotdaisy.co.uk as soon as you can and let us know.

 

Do you offer discounts?

The stationery is discounted at various rates on bulk orders of 35+ items. These discounts are per unit and will show at the cart page. We do not offer any other discounts other than these. This is company policy and is non-negotiable.

 

I need my wedding stationery in another language, can you help?

Yes, we can provide all wedding stationery in other languages, please contact us via our contact form to discuss.

 

What should I check on my digital pdf proof?

Your proofs must be checked very carefully, an email is required to sign off each item that you have ordered. Once final approval is given additional changes cannot be made. Please check all dates, names, addresses, email addresses, telephone numbers, spelling, grammar and punctuation. Check that the colour is the same as that ordered (Although we can’t guarantee colours will match the samples exactly due to changes in ink levels on the printer). Please rest assured that we will not send the stationery to print unless you are 100% happy.

 

Can I make changes after approving my proof?

No – once final email approval has been received the artwork is sent to print. Please check all proofs carefully.

 

How long until I receive my stationery?

Once final email approval is received your stationery will be posted to you within 7-10 working days. We will contact you to let you know that we are about to post your stationery to make sure that you are available to receive your parcel.

 

How much is delivery?

Delivery to all of the UK is free for all items (this includes NI, Scottish Isles, Scottish Highlands and Isle of Man) and there is no minimum spend. If you live  on Guernsey, Jersey (Channel Islands) or Gibraltar please contact us for a P&P quotation. This will be charged at cost. We can also post to the Republic of Ireland, again please contact us for a quote.

 

How will my order be sent?

The free delivery price is for Royal Mail Signed For 2nd Class. You will  need to sign for your package. We can  upgrade your postal service to next day Royal Mail Special Delivery, please contact us for a quote.

Items will be checked sent in protective packaging. If any items are damaged on receipt please take a photo of the damaged item and contact us immediately. We will endeavour to resolve issues as quickly as possible.

Do you offer refunds?

Once the personalised stationery has gone to print we do not offer refunds. All items are specifically designed and personalised for you. It is your responsibility to check the proofs.

 

There’s something I’m not happy with?

At Polkadot Daisy we pride ourselves in offering quality products and a first class customer service, so if there is anything you are not happy with at any stage of your order please contact us immediately and we will try and resolve this at as soon as possible. We don’t want unhappy customers.

 

If your question isn’t answered here, please get in touch, we’d love to help.

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