FREQUENTLY ASKED QUESTIONS

For your peace of mind we have compiled the following list of common queries, if your question isn’t here please get in touch and we’ll be happy to help.

 

What time is your stationery studio open?

We are open Monday to Friday 10am – 4pm, but please email contact us at any time via the contact form. We will get back to you within by the next working day (Mon-Fri).

 

Are samples personalised?

No, samples are not personalised. You will be sent a pre-printed sample to show you to paper, envelope and print quality. Samples will be sent in the colour of the image that is on the sample page, but you will also receive a colour swatch card in your sample pack to show you other colours available.

 

Will I get an envelope with the sample?

Yes, you can choose to either have a kraft or a white envelope with your sample. Your envelope of choice will be used to post the sample to you. You will also receive a second envelope in the other colour in C6 size. If you order more than one sample, you will only receive two envelopes in total, one used for posting and one for the RSVP.

 

When should I order my stationery?

The ordering process from start to finish usually takes between 14 to 21 days. Therefore, we advise you order your invitations four to six months before your wedding day. If you then wish to order on the day products from us (menus, table number, place cards, table plan) these should be ordered approx two months before.

 

Is there a minimum order for the wedding stationery?

Yes, for personalised printed items there is a minimum order of 30 for each item due to printer set up fees.

 

How many invitations should I order?

Remember to add up your invitations per couple/family, rather than per guest. We advise ordering a few extra invitations at the time of initial ordering, just in case of mistakes or if you need to invite other guests at the last minute. This works out much cheaper than having to order the minimum quantity again.

 

How do I personalise my wedding invitations?

Please enter the text you require on the checkout page in the notes section. If you don’t have it at this time it can be emailed at a later date. Please send us your names, date of your wedding, location, time of the wedding, after ceremony details and RSVP details. The text doesn’t have to be in the same format as the samples, it can be changed to suit your own requirements.

 

Can you print my guests’ names on the invitations?

Yes, we can do this as an optional extra, please tick this choice on the shop page when adding your items to the basket. The cost is 25p per invitation, but this will be discounted on orders of 50 + items. Please supply your guest names in a Word or Pages document with the names per invite in a separate row, separated by commas. For example:

John, Julie and Charlotte
Mum, Dad and Helena
Josh and Susie

If you didn’t select this option and you change your mind please let us know as soon as possible, this can be invoiced separately. Before the invites go to print the will be proofed with your guests’ names for you to check spelling and approve.

 

How do I place an order?

Once your design is chosen (we would recommend ordering a sample to get a true feel of the invitation), select the quantity/colour/envelope colour you require. Add items to the basket and proceed to the checkout. You can either enter your personalisation details or any notes here, or you can email these at a later date. You can either pay via PayPal or BACs. You will receive an automated order confirmation email. Once full payment is received, we will then send you a personalised digital pdf proof within two working days.

 

I’ve ordered but changed my mind, can I cancel?

You can cancel your order within 12 hours of ordering, you will be sent a refund if you have paid. After this time the personalisation will have started.

 

I’ve ordered but made a mistake on the order, what should I do?

Please contact us at orders@polkadotdaisy.co.uk as soon as you can and let us know.

 

Do you offer discounts?

The stationery is discounted at various rates on bulk orders of 50+ items. These discounts are per unit and will show at the cart page. We do not offer any other discounts other than these. This is company policy and is non-negotiable.

 

I need my wedding stationery in another language, can you help?

Yes, we can provide all wedding stationery in other languages, please contact us via our contact form to discuss.

 

What should I check on my digital pdf proof?

Your proofs must be checked very carefully, an email is required to sign off each item that you have ordered. Once final approval is given additional changes cannot be made. Please check all dates, names, addresses, email addresses, telephone numbers, spelling, grammar and punctuation. Check that the colours are the same as the ones you have ordered. Please rest assured that we will not send the stationery to print unless you are 100% happy.

 

Can I make changes after approving my proof?

No – once final email approval has been received the artwork is sent to print. Please check all proofs carefully.

 

How long until I receive my stationery?

Once final email approval is received your stationery will be posted to you within 7-10 working days. We will contact you to let you know that we are about to post your stationery to make sure that you are available to receive your parcel.

 

How much is delivery?

Delivery to all of the UK is free for all items (this includes NI, Scottish Isles, Scottish Highlands and Isle of Man) and there is no minimum spend. If you live  on Guernsey, Jersey (Channel Islands) or Gibraltar please contact us for a P&P quotation. This will be charged at cost. We can also post to the Republic of Ireland, again please contact us for a quote.

 

How will my order be sent?

The free delivery price is for Royal Mail Signed For 2nd Class. You will  need to sign for your package. We can  upgrade your postal service to next day Royal Mail Special Delivery, please contact us for a quote.

Items will be checked sent in protective packaging. If any items are damaged on receipt please take a photo of the damaged item and contact us immediately. We will endeavour to resolve issues as quickly as possible.

Do you offer refunds?

Once the personalised stationery has gone to print we do not offer refunds. All items are specifically designed and personalised for you. It is your responsibility to check the proofs.

 

There’s something I’m not happy with?

At Polkadot Daisy we pride ourselves in offering quality products and a first class customer service, so if there is anything you are not happy with at any stage of your order please contact us immediately and we will try and resolve this at as soon as possible. We don’t want unhappy customers.

 

If your question isn’t answered here, please get in touch, we’d love to help.